To help
answer some questions you may have about Carriage Candle
Company, we’ve
compiled a list of frequently asked questions. If you need additional answers
feel free to contact us, and we’ll respond as quickly as possible. Thank
you!
Why do hand poured candles offer a higher quality candle than machine poured
candles?
Handmade products involve the human touch, and at Carriage
Candle Company we
are quite picky about the candles we make. We hand pour, inspect and package
each one, so you receive a superbly crafted candle.
Yes! For best results, keep the wick trimmed to one-eighth to one-quarter
inch. This will eliminate black smoke, soot on the sides of the jar and the mushroom-like
clump on the wick. Wax “remembers” so
for all burns you want the wax pool to extend to the edges of the glass before
extinguishing. Also:
- Burn your candle for only two to three hours at
a time for the best burn time.
- Always place your candle on a heat- and stain-resistant
surface.
- Never place our candles on the lids!
- If the jar becomes chipped or broken, do not continue
to burn.
- Remove any foreign objects in the jar before lighting.
- Never extinguish the candle using the lid.
- Once the wax content reaches less than a half-inch,
stop burning the candle to prevent possible heat
damage to the counter or surface.
- Never leave a burning candle unattended.
- The seller and/or manufacturer are not responsible
for misuse.
Glass can get very hot on the bottom as the
flame nears the base of the container, as most
of the wax is gone. If you discontinue burning at a
half-inch, then the glass will not get too hot. As
mentioned, we recommend burning all candles on heat-resistant
surfaces for your safety.
If you burn our candles properly, you can enjoy
the following burn times.
| 8 oz |
55-65
hours |
| 11
oz |
85-95
hours |
| 22
oz |
165-175
hours |
No. Carriage Candle Company only uses the highest
quality wicks in all of our candle products.
A mushroom shape appears on the wick when carbon deposits
develop. This happens when the candle consumes wax
more quickly than the flame can burn. Most likely this
means that your wick needs trimming. Blow out the flame
and cool, then trim off the wick (removing the carbon
deposit) and relight. Avoid letting wick trimmings
or other materials fall into the wax pool.
Trimming the wick allows you to burn each candle
properly and enjoy the candle for the longest burn time
possible.
The wick may be too short or there is draft in
the room. We recommend that you do not burn a candle
directly under a ceiling fan or air-conditioning vent
for safety and for the candle’s longevity. If you
accidentally trim the wick too short, carefully dig out
a small amount around each wick and relight.
Smoke interferes with the candle’s fragrance.
To avoid the smoke, use a candlesnuffer to extinguish
the wick. You can also push the ends of the wicks, one
at a time, into the melted wax pool with a toothpick
to extinguish them.
Our most popular fragrances change from season
to season. To help you identify them we labeled the most
popular candles in our product
descriptions with the word “Favorite.”
Glass weakens as it accumulates bulges and
scratches from use; therefore, we do not recommend
refilling our jars for reuse as a candle. However,
they make wonderful holders for all kinds of things
around your home: buttons, nails, cotton balls, potpourri
and seashells. If you choose to recycle, most local
recycling agencies will accept empty containers with
other glass jars.
It’s easy! Once all the wax is
removed, simply pour enough rubbing alcohol in the jar
to cover the base and allow the jar to sit for a few
days. The rubbing alcohol softens the glue and releases
the base. Be sure to give the rubbing alcohol enough
time to work and don't pry at the base with your hand
or an object.
That's the Carriage Candle Company (link to
About Us) secret recipe! We are a bit persnickety about
researching, sniffing and testing fragrant oils. Once
we’ve put our new selections through the examination
process, we test and retest to ensure we’ve blended
the right amount of wax and oil. We believe our meticulous
operation results in authenticity of fragrance and quality
of burn.
Consult the fabric manufacturer’s instructions before trying the following.
Once the wax hardens, gently remove the larger wax pieces. Next, place a clean
paper towel over the wax spill and warm the towel using an iron on a low setting,
or a blow dryer on its lowest heat setting. The wax will begin to melt and soak
up into the towel. Blot the wax and repeat as necessary until wax is removed.
Follow the instructions mentioned above for removing wax from fabric
or carpet. When removing the larger wax pieces, be sure to use a dull object
to avoid scratching your wood finish. After warming the paper towel over the
wax spill, wax should easily wipe off from the surface.
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